NYC Security Guard Services FAQ

Are Swiftex security guards licensed and registered in New York State?

Yes. All Swiftex Security officers are fully licensed and registered with the New York State Department of State (NYS DOS). Every guard undergoes rigorous screening and completes state-mandated training:

NYS 8-Hour Pre-Assignment Training
NYS 16-Hour On-the-Job Training
Annual 8-Hour In-Service Education
Background checks, drug screening, and conflict de-escalation training

Is Swiftex Security fully insured and bonded?

Yes. Swiftex carries comprehensive General Liability, Commercial Umbrella, and Workers' Compensation insurance policies that meet or exceed standard NYC commercial procurement and building management requirements. Certificates of Insurance (COI) listing your property as an additional insured are issued prior to deployment.

Do you provide armed security guard services?

Swiftex specializes strictly in high-quality unarmed security officers, specialized FDNY fire watch guards, mobile patrols, and access control. We focus on deterrence, active observation, and professional customer service, and do not deploy armed officers.

Which NYC boroughs and industries do you cover?

We provide security services across all five New York City boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Our core client sectors include:

Commercial & Corporate Offices: Lobby desk ambassadors, access control, visitor logs.
Retail & Shopping Centers: Customer safety and loss prevention deterrence.
Residential & HOA: Patrols, gatehouse guards, and community presence.
Construction Sites: Gate management, perimeter patrols, equipment protection.
Event Security: Access control, crowd monitoring, and guest guidance.

How do you handle guard supervision and missed-shift coverage?

We operate a multi-tier supervision model. Field supervisors conduct unannounced site visits to audit post order compliance and guard appearance. Guards check in via mobile tracking at shift start. In the event of an unexpected officer absence, our 24/7 dispatch manager immediately deploys a trained backup guard from our mobile standby roster, ensuring zero gap in post coverage.

How are Post Orders created and maintained for my site?

During onboarding, our operations management team conducts a comprehensive site walkthrough with you. We draft custom, written Post Orders detailing shift schedules, patrol routes, visitor protocols, emergency contacts, and building rules. Post Orders are stored on-site and digitally updated whenever your operational needs evolve.

What daily reports and documentation will I receive?

Swiftex clients receive digital Daily Activity Reports (DARs) summarizing shift events, visitor logs, and perimeter checks. In the event of an incident (e.g., property damage, trespass, or safety hazard), an Incident Report with timestamped details and photos is generated and emailed to your management team immediately.

How fast can Swiftex deploy guards to a new property?

For urgent needs—such as FDNY-mandated Fire Watch or emergency building access failure—our 24/7 team prioritizes rapid response and can often deploy qualified guards on-site within hours. For standard ongoing contracts, full mobilization typically occurs within 24 to 48 hours following agreement finalization.

What factors influence security service pricing and minimum hours?

Pricing is transparent and competitive, determined by guard qualifications (e.g., standard guard vs. FDNY F-01 Fire Guard), post schedule (24/7 vs. part-time), risk profile, and shift length. We typically operate with a standard 4-hour or 8-hour minimum shift requirement per guard.